By signing the initial consultation form, you are giving your consent for Jenny Hampton Massage to hold your personal information. The information which you supply on the form will be held together with follow up notes. I hold your information to give you the best possible service and for insurance purposes.

Email Marketing

With your permission, I will send you emails about my practice, special offers, handy tips and other updates. You will need to positively opt in on your initial consultation form to receive these updates. You can unsubscribe at any time, either through the ‘Unsubscribe’ button on the emails, by emailing me at or writing to me direct (address available on request).

Storing Your Information

Your information is stored on an encrypted computer, in my online booking system and in a locked filing cabinet. I do not store personal data on any portable devices such as a memory stick. All documents and apps that contain personal data are password protected.

Retaining Your Information

You have the right to ask me to anonymise your records at any time if you wish to terminate our working relationship. I am required by law to retain adult records for eight years following our last date of contact and will destroy them with a shredder after that date. 

Accessing Your Information

Your records are accessed by myself, either for clinical or marketing purposes. You have the right to request a copy of your records at any time. These will be sent by email, in a Microsoft Word document attachment.

I will never share your information without your permission. It will be kept strictly confidential unless there are legal grounds for me to disclose something which you have told me to a third party. I shall always inform you if I feel that disclosure is necessary and seek your permission and co-operation first, including for medical purposes.

Sharing Your Information

Personal data is stored via cookies on this website, which you will be asked to consent to when you first visit the site. These cookies are used in the functioning of the site and to process third party services such as payment gateways.

Cookies Policy


If, for any reason, you are unhappy with how I am handling your data, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office.

Buying Online

When you purchase something from my website, as part of the buying and selling process, I collect the personal information you supply such as your name, address and email address. When you browse this site, I also automatically receive your computer’s internet protocol (IP) address to provide me with information that helps me learn about your browser and operating system.

Third-party Service Providers

Payment gateways and other payment transaction processors have their own privacy policies in respect to the information I am required to provide to them for your purchase-related transactions. For these providers, I recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or me. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave my website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or my website’s Terms of Service.

I may amend this privacy policy from time to time when required by legislation to do so. You should check back periodically to check for any changes. This privacy policy is effective from 25 September 2018. These terms and conditions apply to my work at Healing Thyme in Whitchurch only. Weaver House has its own privacy policy that I adhere to, contact it direct on 01270 629933 for a copy.